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About jFERN

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  1. Freezing/failed log in

    Tried resetting to earlier date, and that worked.
  2. Freezing/failed log in

    Restore settings isn't working
  3. Freezing/failed log in

    Same problem I had previously. Just sent log info as you suggested last time. The password issue is infuriating. Keeps prompting me to create new one, which takes me to your home page, but won't bring up the dashboard/portfolio. Finally got that after three tries, but data feed not working and restore not working. TD Ameritrade is source (their website fine). Kaspersky is security software. This issue is new. Haven't changed computers or security. Now it's back to prompting me to create new password again.
  4. Trader has been freezing up computer. After restart this morning, login failure. Tried resetting password; still can't log in. Please help ASAP
  5. Default syncing of charts

    Worked! Tnx.
  6. Default syncing of charts

    I can sync charts when they are open, but can't get it to work by trying to make chart with chosen indicators the default. Other charts (unopened) in portfolio and new ones I add don't use the default. How can I do that?

    Unable to tab over when inputting a stock into portfolio. Annoying. Adding that feature would be nice.
  8. Freezing/lost information

    Most recent backup was for 7/7/17. Can I manually do a backup if I keep it running?
  9. My account froze up this morning. Had to do a hard reboot. Came up but lost portfolio with all information. How can I recover it without starting from scratch?
  10. Charts

    Perfect! Thank you!
  11. Charts

    Sent to support per instructions, but couldn't find URL
  12. Charts

    Have no idea where to find that. Send without?
  13. Charts

    where do I find URL?
  14. Charts

    They are set for all day, and work perfectly when pulled up. Sending you a screen shot so you can see what I'm looking at.