zulu_principle Posted December 7, 2016 Report Share Posted December 7, 2016 so i deleted the index data on a chart but cant seem to get it back...any help? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 7, 2016 Report Share Posted December 7, 2016 not sure what you mean by "deleted index data" or what index data refers to really. Can you please elaborate? 1 Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 8, 2016 Author Report Share Posted December 8, 2016 (edited) actually the chart is back but only showing data to november.....help Edited December 8, 2016 by zulu_principle confused Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 8, 2016 Author Report Share Posted December 8, 2016 i cant even pull up raw data....oex, rut, spx, etc. are fine but ndx i can not....?? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 8, 2016 Report Share Posted December 8, 2016 cannot what - what happens when you try to bring up raw data? does the window come up with no data? does no window come up? Are quotes updating on the symbol? Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 8, 2016 Author Report Share Posted December 8, 2016 the window comes up with no data...no quotes updating...only symbol but its updating on ib which is the data feed Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 8, 2016 Report Share Posted December 8, 2016 ok, but how are you entering it into MT? just NDX, or $NDX You have to use MT symbol formats 1 Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 12, 2016 Author Report Share Posted December 12, 2016 $ndx..its giving me the name, but no data....still confused Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 12, 2016 Report Share Posted December 12, 2016 I just tried $NDX here with IB and it is working fine. Do you have real-time data for it in TWS? If not, MT will not be able to get it. You would need to update your account to be able to get real-time data on it Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 12, 2016 Author Report Share Posted December 12, 2016 i do have real time data...and i just tried to bring it up again...i cant insert a picture... Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 12, 2016 Report Share Posted December 12, 2016 you cannot post picture here. you can email support@medvedtrader.com but also, please do this: FILE / HELP => Send log/settings to support - and include the URL to this post in the comments Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 13, 2016 Author Report Share Posted December 13, 2016 any update? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 13, 2016 Report Share Posted December 13, 2016 any update on what? I didn't see any email or upload from you Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 13, 2016 Author Report Share Posted December 13, 2016 i uploaded yesterday...ill do it again Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 13, 2016 Author Report Share Posted December 13, 2016 (edited) just completed...actually sorry it say the export file is too large to be uploaded?? i did it without the quotes.. Edited December 13, 2016 by zulu_principle Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 13, 2016 Report Share Posted December 13, 2016 got it. will check Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 13, 2016 Report Share Posted December 13, 2016 I just checked the log you sent. It has the following error: Requested market data is not subscribed.Error&NASDAQ/IND/Top&NASDAQ/IND/Top So basically your account is not subscribed for this. Contact IB support - they would be able to help Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 14, 2016 Author Report Share Posted December 14, 2016 talked to ib...they asked if it comes up on their trading platform, which it does...its something that is being caused by the program... lmk Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 14, 2016 Report Share Posted December 14, 2016 it probably comes up delayed in TWS. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 14, 2016 Report Share Posted December 14, 2016 the error is FROM IB. it cannot possibly be our issue Quote Link to comment Share on other sites More sharing options...
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