zulu_principle Posted December 15, 2016 Report Share Posted December 15, 2016 My march es and nq futures charts are not updating...do i need to change something i have to constantly backfill the data to get an upto date chart. Thanks Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 15, 2016 Report Share Posted December 15, 2016 What datafeed? Are the symbols in the portfolio? If not, are the charts set for "Active Quote Subscription"? Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 15, 2016 Author Report Share Posted December 15, 2016 IB yes in portfolio yes active quote subscription is check...i just checked off chart trading and that seems to be working. thank you again for your prompt reply. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 15, 2016 Report Share Posted December 15, 2016 chart trading doesnt control the quote updates. Let me know if you get the issues again Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 16, 2016 Author Report Share Posted December 16, 2016 hey jerry no still not working....anything else i should look at? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 16, 2016 Report Share Posted December 16, 2016 I need to get the log file to see what the problem is. Please do the following: Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio) And add the Post URL in the comment Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 16, 2016 Author Report Share Posted December 16, 2016 im so confused when things work on some things but not others.....i dont think im over the 100 items on ib....please help Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 16, 2016 Author Report Share Posted December 16, 2016 sorry just saw your update jerry ill send it now Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted December 16, 2016 Report Share Posted December 16, 2016 You have Backfill set to IB, but all your quotes are from Questrade. Create a separate portfolio for the futures symbols. Set it to get quotes from IB. Just open it in a separate window. You can minimize it if you want. That way the quotes for the futures will always be from IB. Quote Link to comment Share on other sites More sharing options...
zulu_principle Posted December 16, 2016 Author Report Share Posted December 16, 2016 thanks jerry your support is awesome! Quote Link to comment Share on other sites More sharing options...
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