jjevans Posted March 20, 2017 Report Share Posted March 20, 2017 (edited) I have two accounts. One with MBT and one with Tradeking. I pay for an active feed for MBT. Both are funded over 500+. I use the tradeking for news and MBT for live feed. I see both funds in each trade ticket. Some charts are moving and some are not? Do you know what I can do to troubleshoot? Bandwidth for MBT is 5K and trade king is 1K. Edited March 20, 2017 by jjevans Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted March 20, 2017 Report Share Posted March 20, 2017 are the symbols on the charts that are having the issue in the portfolio that is getting quotes from MBT? I need to get the log file to see what the problem is. Please do the following: Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio) And add the Post URL in the comment. Don’t check any boxes Quote Link to comment Share on other sites More sharing options...
jjevans Posted March 20, 2017 Author Report Share Posted March 20, 2017 Ok done. Do you know how I can make the charts be in the background? So I can work with the dashboard without moving a bunch of charts? Thank you for your help. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted March 20, 2017 Report Share Posted March 20, 2017 I will look at the stuff you sent. As for charts in background, the charts are already set to not stay on top of the dashboard. What exactly is the problem? NOTE: you can bring up the main dashboard window by hitting SHIFT+F12. Or the regular dropdown dashboard on any window with just F12 Quote Link to comment Share on other sites More sharing options...
jjevans Posted March 20, 2017 Author Report Share Posted March 20, 2017 Sorry IWM and SPY Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted March 20, 2017 Report Share Posted March 20, 2017 the reason you are not getting the quotes is that you exceeded the limit for MBT. It seems that it is around 200+ but I am checking on that. Quote Link to comment Share on other sites More sharing options...
jjevans Posted March 20, 2017 Author Report Share Posted March 20, 2017 Ok thank you Jerry for your assistance. I have shut down my other portfolios and it works now. Thanks again. Quote Link to comment Share on other sites More sharing options...
jjevans Posted March 27, 2017 Author Report Share Posted March 27, 2017 I have TK with MBT and just TK. Both accounts have 500+. SPY and IWM charts are not moving. I have less than 200 symbols in my portfolio. I am seeing 0 bandwidth on TK with MBT. And 1044 with tradeking account. How can I just use TK with MBT (since I pay for this) stream and completely disable TK stream? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted March 27, 2017 Report Share Posted March 27, 2017 Just select "TradeKing (MBT)" as the source for the quotes on top of the portfolio. Also, if using indices you can set the index panel to same (Index panel can have a separate source) Quote Link to comment Share on other sites More sharing options...
jjevans Posted March 27, 2017 Author Report Share Posted March 27, 2017 Thank you. So the portfolio was minimized. When I opened it to change the stream the data was flowing. So it seems that I have to have the portfolio open for the application to accepts the stream? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted March 27, 2017 Report Share Posted March 27, 2017 You do have to have the portfolio open to get quotes, but it can be minimized - that would not impact quotes coming in Quote Link to comment Share on other sites More sharing options...
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