carawlins Posted October 9, 2017 Report Share Posted October 9, 2017 Thanks for the update Jerry. I am also not getting quotes with Ally. Anyone else noticing this? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted October 9, 2017 Report Share Posted October 9, 2017 No, Ally should be working. Make sure your account is enabled for real-time quotes. Quote Link to comment Share on other sites More sharing options...
carawlins Posted October 9, 2017 Author Report Share Posted October 9, 2017 Thanks for the reply Jerry. I did not change anything with Ally, or in MT and the quotes have worked just fine as early as last Friday. How can I check to see if I have real time quotes? Thanks! Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted October 9, 2017 Report Share Posted October 9, 2017 Moved this to a different thread. I need to get the log file to see what the problem is. Please do the following: Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio) And add the Post URL in the comment. Do not check any check-boxes. Quote Link to comment Share on other sites More sharing options...
carawlins Posted October 9, 2017 Author Report Share Posted October 9, 2017 (edited) I followed the instructions but the "Send Settings to Support" window seems to be stuck on "Sending File". Did you by chance receive it? Thanks! Edited October 9, 2017 by carawlins Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted October 9, 2017 Report Share Posted October 9, 2017 not yet. May take a minute to send. NOTE: you did not check the quote data or news checkbox, did you? Quote Link to comment Share on other sites More sharing options...
carawlins Posted October 9, 2017 Author Report Share Posted October 9, 2017 (edited) Now I just received a Medved Trader - Error. "A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.64.81.122:443." No, I did not check any boxes. Edited October 9, 2017 by carawlins Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted October 9, 2017 Report Share Posted October 9, 2017 Hmm, that may be related. You don't have any security software blocking MT, do you? You can try sending the log manually. go to FILE / Export/Backup menu (from Dashboard or Portfolio) Select “To share with others” export file protection option on top right Leave the checkboxes already checked, and also check LOG FILE. Export, then email me the exported file please. (send to support@medvedtrader.com ) Quote Link to comment Share on other sites More sharing options...
carawlins Posted October 9, 2017 Author Report Share Posted October 9, 2017 HI Jerry, Sorry to waste your time but I just realized that, for some reason, the internet connect on the PC that I use for quotes was interrupted. I don't know why I did not check this first! Everything is OK now and thanks for you help! Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted October 9, 2017 Report Share Posted October 9, 2017 no problem Quote Link to comment Share on other sites More sharing options...
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