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makincash

Delayed alerts and data for open portfolio symbol

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Hi Jerry,

I had something odd occur today which I didn't realize until I just had it happen again.  

Earlier today I had a bunch of alerts pop up for FB which I  have in a portfolio I have had open all day.  It occurred when I clicked on the stock symbol ie activated it.

I just clicked on another symbol NNO.VN as I noticed the latest price was not in the portfolio view.  When I did that I got a bunch of alerts for it and the price update in the open portfolio. Also the raw data populated with all the recent prices but no Bid or Ask info.  Screen shot attached of the raw data,

Let me know if you want a backup or support upload sent.  

FYI I have switched multiple times throughout the day between this portfolio and others but never closed the portfolio.  It was open when this occurred as well.  

Could I have something misconfigured stopping updates unless the symbol is active?

 

Cheers,

Jeff

 

image.thumb.png.be120f87ce5d5cce0ae551a1eaedc729.png

latest raw  data

image.png.9eb51eb0f31107dd37ca9e8e1c0668e0.png

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Just found another symbol with the same issue. ATC.  Price in portfolio was 0.59 before I clicked on it.  

5ad65b8e106c2_2018-04-1713_38_39-RaymondJames-MedvedTrader-(17_04_1816_38_29)(PressF1forhelp).png.1674a78692ed11675366c396ef14dc2e.png

 

Then I click on it and the price became.  0.58

5ad65bc8b9d96_2018-04-1713_38_58-RaymondJames-MedvedTrader-(17_04_1816_38_50)(PressF1forhelp).png.cb0e0146bfb539dc8eb5de69c7c453b3.png

5ad65c2676efb_2018-04-1713_38_52-ATC_VNRawData.png.1ea1ae9abd2a3e1d5b42f044243d9421.png

Then I turned off raw data to only show trades and I can see the last price of 0,58

 

image.png.95dd5fc3c622b6509f09afbae3dfe385.png

2018-04-17 13_38_52-ATC_VN Raw Data.png

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sounds like your portfolio is not getting data. When you click on a symbol, the linked charts switch to that symbol causing backfill, thus the updates that you are seeing. Your screenshot did not show the quote source. Either the source is wrong, or you are trying to track more symbols than are supported by the quote source.

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Hmm wonder if I have to many symbols in my porfolio as some of the symbols in the portfolio were ok which I hadn't selected today.  I'll have to take a look what stockwatch supports.

Jeff

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stockwatch supports various # of max symbols depending on your account. 

100 with Trader ($19.95/month base) 
300 with Daytrader ($49.95/month base)
600 with Max ($99.95/month base)

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BTW, using stockwatch and have a total of about 110 symbols in open portfolios.

Your Account Status
 
Subscription Option Daytrader
Maximum number of portfolio entries 300
Current number of portfolio entries 61
Unlimited Realtime (level 1) CSE
TSX-V
TSX
S&P Indexes
Nasdaq
NYSE
Amex
Candeal Bonds
Unlimited Market Depth (level 2) CSE Depth by Price/Order
TSX-V Depth by Price
TSX Depth by Price

Seems like from this I shouldn't be hitting any stockwatch limitations should i? I'll shoot them an email and confirm the max number of portfolio entries of 300 applies to the external data feed Medved is using.

 

Jeff

 

You beat me to it lol.  I did set logging to  200 before I selected the ATC symbol above if you want to look at the backup.

 

Jeff

 

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I am not saying you are - that is just one possibility. You can see how many are actually used in MT by looking on the dashboard - SOURCES view.

You sure the source is properly selected on top of the portfolio? you have the ribbon hidden so I could not see

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Hmm, that is odd.  the alerts are a symptom of the issue, not the cause.  basically, some symbols seem not to be streaming. If you see that happen again, please send me the log when you see the situation, and indicate exactly which symbols you saw that happen to.

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I just added two backups to our dropbox share.  also screen shots related.  

Backup 1 from yesterday should have the nno logging info but on level 10, ATC was set to 200 when I click on it and had the  alerts and change in price.  

Backup2 2 from today, LTX and MNR, clicked on and the alerts went right as I clicked on them.

 

Jeff

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It seems like some alerts are not even coming up at all until I click on the symbol.  This example illustrates it well.

GRAT:VN.  there was no alert for the price change when it occurred but when I clicked on the symbol the alert popped up.

I clicked on the symbol at 12:30:58 which you can see in the alert window, but the price was stable since 12:29:20.

 

2051668117_2018-04-2709_32_10-NDM_CA1.11(62hrs18min_1min)B_1.11A_1_12.thumb.png.ffac190fa8da53ad1bd2ca35972cafb4.png

 

 

 

 

1593970697_2018-04-2709_46_47-Main-MedvedTrader-(27-Apr-1812_46_48)(PressF1forhelp).thumb.png.2971267b5d76d2cf57b9d0643dba02e8.png

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@makincash this was a legitimate alert. Price didn't change, but you just backfilled, so a new quote, even at the same price, can now trigger the alert since it was not a plain trendline cross alert but rather a Move X in Y time alert.

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Isn't medved supposed to backfill and catch up when the app is launched so long as the symbol is in an open portfolio?  This was an example of that case then I went and clicked on the symbol and it still was creating the alerts.  Pretty sure Medved was open for a qhile before I clicked on the symbol.

Jeff

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No, auto backfill occurs if chart is opened or symbol changed on chart. If the symbol is just in the portfolio but not on the chart when the app is opened, then no backfill will occur.

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K, so if I have percentage alerts eg 5 or 10 % across my stocks of an open portfolio,  should I expect those to go off when medved is open and running or would I need to go and click on the symbol to get them to go off?  or should it do both. 

 Eg Bud:VN

I opened Medved and two alerts went off for BUD:VN as everything started loading about 20 minutes ago as I had quit medved and reopened it.  for 5 and 10% change.

Then I just clicked on the symbol BUD:VN (which is a symbol in an open portfolio) and the two alerts went off again.  There is only one buy/sell at 9:30 am on the raw data.

 

200234227_2018-04-3009_05_02-CRON_VN9.01(1hr50min_1min)B_9.00A_9_02.png.075effe096eaf4291bca136083bf84db.png

 

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.

Not sure what up I was going to post the alert window screenshot  but keep getting a message I can't post a file bigger then  30.72 kb.

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