soulfire Posted June 29, 2018 Report Share Posted June 29, 2018 I received notice tonight that a new update version was available for download, so I clicked to accept the upgrade. When the program updated/restarted, I noticed the following issues: 1) Not all settings were transferred from the last version. I have my backup setting to include quote data and to backup on exit. The settings had changed to default- backup on start and not including quote data. I'm being asked to relogin to my data and brokerage accounts. Program is stating it's seeing brokerage data accounts for the first time and asking if I want to configure. 2) I'm not able to see my entire previously saved quote data. I only see about 10 days of data rather that the full set of maximum data I had accumulated for futures. There's a licensing agreement window I check through. I then use import/restore on a saved dataset to see if that will work to restore my data. When the program restarts, it puts be back at square one with being required to log into my Tradeking(Ally) account again and my other brokerage account, followed by "first time log in" messages and request for configuration options. The data is still limited to just a few days and not showing the full data set. I tried saving the account and reopening and that didn't bring me back to having to login again, but the data was still missing. I tried one more backup and it brought me back to default initial login screens again. Quote Link to comment Share on other sites More sharing options...
soulfire Posted June 29, 2018 Author Report Share Posted June 29, 2018 (edited) I'm trying to restore my system to the prior version, but I'm now getting the following error (see attached). Could you please make the full prior version available for download? Thanks! Edited June 29, 2018 by soulfire Forgot attachment Quote Link to comment Share on other sites More sharing options...
soulfire Posted June 29, 2018 Author Report Share Posted June 29, 2018 Update: Can now see all my data on the new version. Perhaps it takes an extended time for the program to be validated to the Ally account? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted June 29, 2018 Report Share Posted June 29, 2018 1) You do not want to downgrade. The new version changes how some stuff is stored. Old version will no longer work 2) Please send us the backup file in question (last backup on the old version). if it is more than 10M, send using https://www.wetransfer.com or something like dropbox, Google Drive, etc. 3) in addition to sending the backup file, I need to get the log file to see what the problem is. Please do the following: Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio) And add the Post URL in the comment. Do not check any check-boxes. Quote Link to comment Share on other sites More sharing options...
QTuser Posted June 30, 2018 Report Share Posted June 30, 2018 (edited) Similar experience to Soulfire's: Updated to latest version yesterday, everything broke afterwards, loads couple of my chart windows that are empty, no portfolio, won't login, has a startup wizard but clicking wizard next does not work, no icon now assigned to MT. Sent copy via help menu but have no idea if it was really sent as MT is so broken. Several times tried logoff/logon after waiting awhile, still broke. Edited June 30, 2018 by QTuser Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted June 30, 2018 Report Share Posted June 30, 2018 did you get a prompt to reboot during the update? If so, did you? do this - run the install again (get it from https://medvedtrader.com/download) then select FILE / IMPORT and import, select the BACKUP folder and import the last backup PRIOR to the update. if still no go, same instructions as what I gave before. I did not get anything from you previously. please send via HELP menu and do NOT check any checkboxes when sending. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted June 30, 2018 Report Share Posted June 30, 2018 oops. disregard. I DID get your log. Looking Quote Link to comment Share on other sites More sharing options...
soulfire Posted July 1, 2018 Author Report Share Posted July 1, 2018 There is a problem when I start up the program. Sometimes it starts with no issues, and other times it goes into "initial start mode" where it asks for my brokerage login data, give's me "first time" notifications, and I have to complete the license agreement window and generate a sample portfolio. When this happens the dashboard settings have also been reset to default values with my prior settings erased. An example would be I choose 120 days on chart data, backups include quote/window data on exit, save on close, 11 max backups. When I saved and reopened the file, the settings were intact and everything proceeded as expected. I saved and when I opened the file again later I got the initial start mode with logins/authorization required and the settings now reverted back to 60 days chart data, backups on start that don't include quote/window data, 10 max backups. Once I reapply the settings, I can see all the data. I'm not sure if there is a pattern to when settings persist or not. Will explore more on Sunday to see if there is one. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 1, 2018 Report Share Posted July 1, 2018 I need to see the log file to see what the issue is. Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio)And add the Post URL in the comment. Do not check any check-boxes. Quote Link to comment Share on other sites More sharing options...
QTuser Posted July 1, 2018 Report Share Posted July 1, 2018 Just read your message and sent with boxes unchecked. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 1, 2018 Report Share Posted July 1, 2018 I emailed you an update yesterday. Please get that Quote Link to comment Share on other sites More sharing options...
QTuser Posted July 1, 2018 Report Share Posted July 1, 2018 (edited) DLed mt-Latest.exe, ran it, launched it and have exactly same screen as before, startup wizard, TDameritrade login fail window, level II window empty, chart window empty .... should I still attempt to do the file import?? TIA Edit: Clicking file tab located on dashboard does nothing except make the setup wizard header flash with a one time audio alert. Perhaps also of note, as mentioned ONLY the above items automatically load, I have to click on the win 7 taskbar pinned MT and select dashboard (for it to display on monitor) and then attempt to select the dashboard file dropdown menu. Edited July 1, 2018 by QTuser Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 2, 2018 Report Share Posted July 2, 2018 Yes, you need to do the import too. you have to go through the startup wizard first, to get past the User Agreement. Once you are done with the startup wizard, then do the import. Quote Link to comment Share on other sites More sharing options...
soulfire Posted July 2, 2018 Author Report Share Posted July 2, 2018 I've been opening/exiting and reopening several times today and so far so good - it's saving my settings and not reverting back to the initial start sequence. I will forward the log if/when it happens again. As an aside, I notice the time it takes to save the data is now shorter and it also takes up less drive space. Nice! Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 2, 2018 Report Share Posted July 2, 2018 thanks for the update. As for time it takes to save, don't know why that would be. We didn't change that. May be because MT did a consolidate on the data when it updated, so that would have reduced the data file size. Quote Link to comment Share on other sites More sharing options...
QTuser Posted July 2, 2018 Report Share Posted July 2, 2018 Appearance is now as it should be, will find out if alls well while in use tommorrow. So the inability for MT to recognize a click on the wizard setup next button on the original update was the root issue?? Thx PS what specific changes in user agreement that required a new user acknowledgement? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 2, 2018 Report Share Posted July 2, 2018 QTUser - I thought the problem was clicking on the FILE menu, not the wizard. only thing I can think of is if there was some login box up. there were no changes in the user agreement. MT always brings it up if it is started without existing user settings, which it assumes is the first time. In your case, the user settings got reset due to an error. Quote Link to comment Share on other sites More sharing options...
QTuser Posted July 2, 2018 Report Share Posted July 2, 2018 (edited) So seems problem was all user interaction was frozen, user agreement next button, file button and incorrect login cancel button. Anyway here hoping alls well tommorrow, Thx again. Edited July 2, 2018 by QTuser Quote Link to comment Share on other sites More sharing options...
QTuser Posted July 2, 2018 Report Share Posted July 2, 2018 Jerry Appears everything is working correctly Quote Link to comment Share on other sites More sharing options...
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