Thebattlefront Posted August 28, 2018 Report Share Posted August 28, 2018 (edited) Hello, I tried updating my medved trader this morning to the latest patch, but the updater gets stuck on this screen and will not update: Edited August 28, 2018 by Thebattlefront Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted August 28, 2018 Report Share Posted August 28, 2018 that would happen if the current running version of MT is not shutting down properly. If you see that, open the task manager. Kill MT process. The updater will then proceed to update. After restart, can you send me your log/settings...Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio)And add the this page's URL in the comment. Do not check any check-boxes, just hit SEND on that screen Quote Link to comment Share on other sites More sharing options...
Thebattlefront Posted August 28, 2018 Author Report Share Posted August 28, 2018 So, when I went to end the MT.exe process in Task manager, it doesn't show up. There is no MT process other than "MTUpdater". I checked the entire list over, twice, to make sure there was no MT.exe. Usually its easy to spot because it has the Medved logo on it too. It's not there. When I reboot Medved Trader after closing the updater, I can see the MT process again. I sent the log file just now. It's still the older version I'm using. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted August 28, 2018 Report Share Posted August 28, 2018 Hmm, ok will check it further Quote Link to comment Share on other sites More sharing options...
slowflyer Posted August 28, 2018 Report Share Posted August 28, 2018 Jerry, same problem here. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted August 28, 2018 Report Share Posted August 28, 2018 same problem as in there is no MT in the task manager to kill or just that it gets stuck? Quote Link to comment Share on other sites More sharing options...
slowflyer Posted August 28, 2018 Report Share Posted August 28, 2018 No MT in the task manager, just the MTUpdater. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted August 28, 2018 Report Share Posted August 28, 2018 recreated. working on solution Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted August 29, 2018 Report Share Posted August 29, 2018 this issue is specific to people running 1.1.8210.2 version. for now if you have that and want to update, just get the update from our site and install it. Once you update, or if you have any other version, it should not be a problem. Quote Link to comment Share on other sites More sharing options...
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