rocarr Posted February 26, 2019 Report Share Posted February 26, 2019 I still have my Ally account over $500 but it's saying that I'm using the free version of MT. I have Ally set in quotes and trading. I went to the Ally site and authorized MT to access my account. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 26, 2019 Report Share Posted February 26, 2019 you didn't use it for over a month, so the premium access expired. Once you used it today, restart MT and you will have full access again. Quote Link to comment Share on other sites More sharing options...
patricia69 Posted April 23, 2019 Report Share Posted April 23, 2019 I moved my account from Ally Mbtrading to Ally and now I am unable to to add Ally Invest under "Trading/Accounts" It is asking for me to sign "Authorize Medved Trader access to your account". I was not able to sign the "Access via APIs and External Software Agreement" that popped up on line. I printed and sent signed agreement to Ally, still can't add can you help me? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted April 23, 2019 Report Share Posted April 23, 2019 You DO NOT need to print, sign or send anything that screen should just have checkboxes next to the agreements that you check and continue. Quote Link to comment Share on other sites More sharing options...
patricia69 Posted April 23, 2019 Report Share Posted April 23, 2019 Now when I put in my account number from Ally it says "The username and password you entered isn't valid. Try again" I know what I am entering is correct. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted April 23, 2019 Report Share Posted April 23, 2019 Please close and restart MT. Then try logging in again. If you still have a problem, please email the screenshot of the login screen to support@medvedtrader.com and we can help you from there. Quote Link to comment Share on other sites More sharing options...
patricia69 Posted April 23, 2019 Report Share Posted April 23, 2019 Jerry I am still having problems and need help to see attachment, what is 5M35VaRu99 under Ally Investment? I do not know how to send a picture of what I see under "Trading/Accounts/Ally Invest... I tried sending a pdf file but will not accept. I have tried all day and need help. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted April 24, 2019 Report Share Posted April 24, 2019 Please email us at support@medvedtrader.com I just checked and our system indicates that you did login OK. Am I missing something? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted May 10, 2019 Report Share Posted May 10, 2019 This issue should now be resolved. Please try logging in again Quote Link to comment Share on other sites More sharing options...
Kile Posted July 4, 2019 Report Share Posted July 4, 2019 I have set up an investment account with Ally Bank and funded it with $500. MT is showing the account on Account view and MT Dashboard but the Subscription Plan remains on Free. How do I get it to update to Premium? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 4, 2019 Report Share Posted July 4, 2019 the change to the MT Account does not take effect till the next startup. So, close and re-start MT. Quote Link to comment Share on other sites More sharing options...
Kile Posted July 6, 2019 Report Share Posted July 6, 2019 I have closed MT many time and re-started. My account on the MT web site still reads "Subscription Plan: Free". Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 6, 2019 Report Share Posted July 6, 2019 forget the website - it is subscribed inside the program. Website just shows paid subscriptions Quote Link to comment Share on other sites More sharing options...
Kile Posted July 6, 2019 Report Share Posted July 6, 2019 Got it. Thanks Jerry! Quote Link to comment Share on other sites More sharing options...
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