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rocarr

Ally account not showing up

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I still have my Ally account over $500 but it's saying that I'm using the free version of MT. 

I have Ally set in quotes and trading. I went to the Ally site and authorized MT to access my account.

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you didn't use it for over a month, so the premium access expired. Once you used it today, restart MT and you will have full access again.

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I moved my account from Ally Mbtrading to Ally and now I am unable to to add Ally Invest under "Trading/Accounts"  It is asking for me to sign "Authorize Medved Trader access to your account".  I was not able to sign the "Access via APIs and External Software Agreement" that popped up on line.  I printed and sent signed agreement to Ally,  still can't add can you help me? 
 

 

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You DO NOT need to print, sign or send anything

that screen should just have checkboxes next to the agreements that you check and continue.

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Now when I put in my account number from Ally it says "The username and password you entered isn't valid.  Try again"  I know what I am entering  is correct.

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Please close and restart MT. Then try logging in again. If you still have a problem, please email the screenshot of the login screen to support@medvedtrader.com and we can help you from there.

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Jerry I am still having problems and need help to see attachment, what is 5M35VaRu99 under Ally Investment?  I do not know how to send a picture of what I see under "Trading/Accounts/Ally Invest... I tried sending a pdf file but will not accept.  I have tried all day and need help.

 

 

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Please email us at support@medvedtrader.com

 

I just checked and our system indicates that you did login OK. Am I missing something?

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