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Have to Login to Questrade Often


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Hello,

I'm using Questrade for data feed and I have it set up for trading. I'm only using MT (ie. I'm not logged into the Questrade website or platform at the same time). Several times throughout the day I have to login/authenticate to Questrade. Is there a way to fix this or it's just the way it is?

Thanks

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I am only logging into MT and not anything else and it still happens multiple times throughout the day. I get the "Log in to Questrade" window followed by the "Authorization Requested" window. Sometimes I just get the "Authorization Requested" window.  It sounds like its a Questrade problem and not MT. I was hoping there was a way around it but if not, I'll just have to keep re authenticating.

Thanks

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I use Questrade and it works fine with MT. I had similar issues few months ago when Questrade updated some security settings on their side. I called their support and they walked me through deleting MedVed authorization on their website. Then they asked me to login from MT again. I don't remember exact steps, but it helped. I suggest you call them, hope you get a smart person on phone. :)

Not sure if matters, I don't use Questrade for data in MT. That is only when they don't allow you to login to multiple platforms. I can keep IQEdge open all the time with live data.

Edited by Kasper
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3 hours ago, Kasper said:

I use Questrade and it works fine with MT. I had similar issues few months ago when Questrade updated some security settings on their side. I called their support and they walked me through deleting MedVed authorization on their website. Then they asked me to login from MT again. I don't remember exact steps, but it helped. I suggest you call them, hope you get a smart person on phone. :)

Not sure if matters, I don't use Questrade for data in MT. That is only when they don't allow you to login to multiple platforms. I can keep IQEdge open all the time with live data.

Thanks Kasper, I will keep that in mind. I set this up less than a month ago so this shouldn't be the solution but who know with Questrade. I've heard it's almost impossible to connect with Questrade support now so hopefully I don't have to call them!

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Jerry,

Two things.

There was an error in MT earlier today but I closed that window too quick and don't remember what it was. It will likely show in the logs I sent. But I don't

think that had anything to do with my re-authenticating issue I mentioned because that has been going on since day one.

Second thing is that I was using the trial. That shouldn't cause the issue either since it is unrestricted. But I registered QT today so if it did have anything to do with it, registering should take care of it.

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I have not had to re-authenticate since I registered MT. Usually when I sit down at my computer in the morning (MT running all night) I have to authenticate to Questrade. This morning is the first morning I have not had to do that since installing it. So it looks like it's resolved. I guess I shouldn't have procrastinated about registering for so long.

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