3acor Posted February 24, 2022 Report Share Posted February 24, 2022 Hey, I had this issue happen to me before. Submitted two orders (NVDA and BABA) between 9:30 and 3:32 and they didn't go through. They were just stuck there. Then I ended up getting filled without me even knowing a bit later on the BABA order. Could it be because of volume imbalance at the open? For example on BABA on the first minute of open there was barely any volume My broker is IB and my quotes are from Quotemedia Another issue I had today is delayed quotes. I noticed the quotes on MRNA are like 20 seconds behind the time shown on the portfolio status bar but then it got fixed on its own That was around 9:45-9:47am Would like to know what could've caused these issues Thank you Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 24, 2022 Report Share Posted February 24, 2022 orders not going through - you see them in TWS? Is the order showing a fill there but not MT? once we send the order, we have nothing to do with them filling QM - I did not see issues (was using it). Are you running high load layout, many symbols, charts etc? Quote Link to comment Share on other sites More sharing options...
3acor Posted February 24, 2022 Author Report Share Posted February 24, 2022 (edited) 41 minutes ago, Jerry Medved said: orders not going through - you see them in TWS? Is the order showing a fill there but not MT? once we send the order, we have nothing to do with them filling QM - I did not see issues (was using it). Are you running high load layout, many symbols, charts etc? I am using IB gateway. What it does it that in MT it shows me the order on the chart but with a lighter color than usual and it is just stuck there I have two portfolios each running a scanner on 120 symbols (but same symbols in both portfolios), 4 screens,24 charts... maybe today it just happened because of the volatility.. yes the quotes got fixed later on but I think it was just in that instance that they were delayed Edited February 24, 2022 by 3acor Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 24, 2022 Report Share Posted February 24, 2022 on account view, transactions, what is the status of the order? is the connection to IB OK - dashboard, sources? Quote Link to comment Share on other sites More sharing options...
3acor Posted February 24, 2022 Author Report Share Posted February 24, 2022 Status says: Rejected Yes everything is fine, I was trading prior to that in premarket Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 24, 2022 Report Share Posted February 24, 2022 Oh, if rejected then at the time it should have shown you an error. You saying you cannot get rid of the capsule in question? 1) Look at the Trade Log Window to see if the rejection message is in there 2) send us the log so we can check Quote Link to comment Share on other sites More sharing options...
3acor Posted February 24, 2022 Author Report Share Posted February 24, 2022 1)Yes there is just the capsule showing in lighter color than usual but cannot get rid of it 2) I sent the log. It is on BABA and NVDA at 9:32:08 . On the trade log they both are shown to be placed at the same time 9:32:08 which is weird? The one on BABA I sent it around 9:30 but for some reason I got filled later on and it shows 9:32:08 Thanks ! Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 25, 2022 Report Share Posted February 25, 2022 if it happens again, please send the log, together with the details in the comment for the log... shortly after the issue happens. Maybe also email a screenshot showing the stuck order. Otherwise if you wait too long, the logs get overwriten and also without screenshot/details, hard to find the stuff in the log file - like looking for a needle in a haystack Quote Link to comment Share on other sites More sharing options...
3acor Posted February 25, 2022 Author Report Share Posted February 25, 2022 ok will do. Thank you Quote Link to comment Share on other sites More sharing options...
3acor Posted February 25, 2022 Author Report Share Posted February 25, 2022 (edited) Here is a screenshot of quote delay, comparing quote time on chart and time on status bar Edited February 25, 2022 by 3acor Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 25, 2022 Report Share Posted February 25, 2022 Please send the log Quote Link to comment Share on other sites More sharing options...
3acor Posted February 25, 2022 Author Report Share Posted February 25, 2022 sorry I forgot... just sent it now. Thanks Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 25, 2022 Report Share Posted February 25, 2022 Please go to SETTINGS / CHARTS / SPIKE FILTER and turn off filtering. Let me know if the performance issue still occurs after that. Quote Link to comment Share on other sites More sharing options...
3acor Posted February 25, 2022 Author Report Share Posted February 25, 2022 ok will try it and let you know if it happens again. Thanks Quote Link to comment Share on other sites More sharing options...
3acor Posted March 9, 2022 Author Report Share Posted March 9, 2022 It happened to me right now, the order got stuck I will send you the log Thank you Quote Link to comment Share on other sites More sharing options...
tommyjames Posted March 10, 2022 Report Share Posted March 10, 2022 I had simular problems today with my orders (IB) not executing and then 30 seconds or so later they execute. Quote Link to comment Share on other sites More sharing options...
3acor Posted March 10, 2022 Author Report Share Posted March 10, 2022 1 hour ago, tommyjames said: I had simular problems today with my orders (IB) not executing and then 30 seconds or so later they execute. Yes it is not the first time it happens to me, kind of sucks I contacted them, had to change TWS API log settings so that I send the logs next time. Tried to upload MT logs but the upload wouldn't work... Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted March 10, 2022 Report Share Posted March 10, 2022 What do you mean about the Mt logs? I did get your log this morning Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted March 10, 2022 Report Share Posted March 10, 2022 2 hours ago, tommyjames said: I had simular problems today with my orders (IB) not executing and then 30 seconds or so later they execute. y, in the log that I saw, MT sent the order, and didn't get any acknowledgement from IB for about 60 sec. Then all came in, without MT reconnecting or anything. Quote Link to comment Share on other sites More sharing options...
3acor Posted March 10, 2022 Author Report Share Posted March 10, 2022 (edited) 1 hour ago, Jerry Medved said: What do you mean about the Mt logs? I did get your log this morning yes you did and thank you for that, it just wouldn't upload to Interactive Broker website when sending them a message. Apparently .txt isn't supported as attachment in IB Edited March 10, 2022 by 3acor Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted March 10, 2022 Report Share Posted March 10, 2022 ah, you can zip it and then send Quote Link to comment Share on other sites More sharing options...
3acor Posted March 10, 2022 Author Report Share Posted March 10, 2022 yes even that wouldn't work. Even, sent it also by email to the technical assistant's email address and he said he didn't receive Anyway they mentioned that they may not know how to read MT log files, so will have to see next time the error occurs and send the TWS log files Quote Link to comment Share on other sites More sharing options...
3acor Posted March 18, 2022 Author Report Share Posted March 18, 2022 On 3/9/2022 at 7:15 PM, tommyjames said: I had simular problems today with my orders (IB) not executing and then 30 seconds or so later they execute. Were you sending the order through NYSE? Quote Link to comment Share on other sites More sharing options...
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