tomwehrlemaggie6461 Posted May 15, 2023 Report Share Posted May 15, 2023 critical error Object reference not set to an instance of an object Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted May 15, 2023 Report Share Posted May 15, 2023 please send the log. Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio) And add this Post’s URL in the comment. Quote Link to comment Share on other sites More sharing options...
tomwehrlemaggie6461 Posted May 15, 2023 Author Report Share Posted May 15, 2023 10 minutes ago, tomwehrlemaggie6461 said: critical error Object reference not set to an instance of an object Sorry for the ignorance, but where is file support/settings. I cannot load the program to use the little square to get to file/support Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted May 15, 2023 Report Share Posted May 15, 2023 Hi tom, can you close MT and restart and tell me if you are still getting the error? If not, then send me the log (FILE menu should be available on the dashboard) If still getting the error, let me know here and I will email you Quote Link to comment Share on other sites More sharing options...
tomwehrlemaggie6461 Posted May 15, 2023 Author Report Share Posted May 15, 2023 Have restarted my computer and have tried to reload MT 3 times. Still get critical error and mt will have to shut down Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted May 15, 2023 Report Share Posted May 15, 2023 yes, but I changed something on your account. do it again. should start. I found the error. fixing. Quote Link to comment Share on other sites More sharing options...
tomwehrlemaggie6461 Posted May 15, 2023 Author Report Share Posted May 15, 2023 All is well. Thanks for your quick response. Quote Link to comment Share on other sites More sharing options...
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