[Ally account not showing up]

Jerry I am still having problems and need help to see attachment, what is 5M35VaRu99 under Ally Investment?  I do not know how to send a picture of what I see under "Trading/Accounts/Ally Invest... I tried sending a pdf file but will not accept.  I have tried all day and need help.

 

 

[Ally account not showing up]

Now when I put in my account number from Ally it says "The username and password you entered isn't valid.  Try again"  I know what I am entering  is correct.

[Ally account not showing up]

I moved my account from Ally Mbtrading to Ally and now I am unable to to add Ally Invest under "Trading/Accounts"  It is asking for me to sign "Authorize Medved Trader access to your account".  I was not able to sign the "Access via APIs and External Software Agreement" that popped up on line.  I printed and sent signed agreement to Ally,  still can't add can you help me?