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Some symbols aren't updating


disciple33

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I'm using Interactive Brokers as my intraday quote source. Sometimes a few symbols aren't updating on the charts nor watchlist, even though my TWS window shows streaming quotes. Recent problem symbols: GDX, GDXJ, UNG. I changed quote source to TD Ameritrade and that restored streaming quotes. However, when I switched back IB quotes again stopped for the above symbols.

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I checked and do not see the problem, which implies it is account specific. Most likely IB's "ambiguous" error where the same symbol with SMART exchange is actually representing a couple different securities. 

I need to get the log file to see what the problem is. Please do the following:

  • stop quotes on the portfolio
  • Set log level to 200 on bottom right of the dashboard.
  • Start quotes with IB on the portfolio with the 3 problem symbols.  Wait 15 sec or so until quotes start updating on the other symbols.  
  • go to FILE / Export Settings. 
  • Leave the checkboxes already checked, and also check LOG FILE.
  • Export, then email me the exported file please.

NOTE: Change log level back to 10, or you will see things slow down a lot. 

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