DXZ16 not backfilling data

[AJ7]

Trying to enter Dollar index DX16 on portfolio and not being able to.  I have IB and ToS datafeed. 

[Jerry Medved]

Ameritrade datafeed will not work - it does not support futures (TOS uses a different data feed)

for IB, the symbol would be:

@DXZ16:NYBOT

[AJ7]

Tried with IB ..  @DXZ16:NYBOT  .. same result, not back filling 

[Jerry Medved]

that would most likely be permissions/subscriptions on your IB account.  Are you getting quotes on the portfolio for the symbol?

send me the log file and I can tell you the exact error that that TWS is returning. You can use that to contact IB support or to subscribe to the right thing on your account:

go to FILE / Export/Backup menu (from Dashboard or Portfolio)
Select “To share with others” export file protection option on top right
Leave the checkboxes already checked, and also check LOG FILE.
Export, then email me the exported file please.

[AJ7]

10 minutes ago, Jerry Medved said:

that would most likely be permissions/subscriptions on your IB account.  Are you getting quotes on the portfolio for the symbol?

send me the log file and I can tell you the exact error that that TWS is returning. You can use that to contact IB support or to subscribe to the right thing on your account:

go to FILE / Export/Backup menu (from Dashboard or Portfolio)
Select “To share with others” export file protection option on top right
Leave the checkboxes already checked, and also check LOG FILE.
Export, then email me the exported file please.

sent the export logs. yes, I am able to see the quotes on TWS and enter orders. 

Edited November 3, 2016 by AJ7
more info.