Theoryofstrings Posted November 11, 2022 Report Share Posted November 11, 2022 Hello, I am attempting to add Ally (I have a brokerage account and can login via the web) in MedVed. After several attempts I keep receiving the image (url) below. I made sure to wait a couple of hours and try again in case it was just a timing issue. I have tried from a different computer and am receiving the same error as below. I have reset the stored information (under settings, trading/accounts) in Medved. I also completely deleted the account and restarted MedVed. Is there anything else I can try? https://ibb.co/nbG3w9B Thanks for your help Bob Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 11, 2022 Report Share Posted November 11, 2022 this is not an MT issue or anything you are doing wrong. Something wrong on their end. If still a problem in the morning, let me know. I will forward this to their tech meanwhile Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 11, 2022 Report Share Posted November 11, 2022 y, confirmed - definitely a problem on their end. notified them Quote Link to comment Share on other sites More sharing options...
Theoryofstrings Posted November 11, 2022 Author Report Share Posted November 11, 2022 oK, thank you for the update. Bob Quote Link to comment Share on other sites More sharing options...
Theoryofstrings Posted November 11, 2022 Author Report Share Posted November 11, 2022 Hello, The issue is still occuring for my Ally account. Thank you, Bob Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 11, 2022 Report Share Posted November 11, 2022 y, they are working on it (they confirmed) 1 Quote Link to comment Share on other sites More sharing options...
Theoryofstrings Posted November 12, 2022 Author Report Share Posted November 12, 2022 (edited) Hello! Just a heads up that I called and have emailed Ally as well (the api team) asking them for an expected timeframe when the issue with not being able to access Ally with MT (along with any other third party partner) is going to be resolved. I also posted a REDDIT. Just wanted to keep you in the loop. EDIT: Ally support Case Number 40052093 Thanks, Bob Edited November 12, 2022 by Theoryofstrings Add Ally Support case number Quote Link to comment Share on other sites More sharing options...
Theoryofstrings Posted November 14, 2022 Author Report Share Posted November 14, 2022 Just keeping you all in the loop. Ally Invest is STILL down. (As Jerry said earlier, this is 100% Ally's issue). I wish they would get their act together. A reddit I wrote today: Ill update if I see a change. Thank you for your help. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 14, 2022 Report Share Posted November 14, 2022 y, I was about to update here - that it is still down. 1 Quote Link to comment Share on other sites More sharing options...
Theoryofstrings Posted November 14, 2022 Author Report Share Posted November 14, 2022 No problem - you got lots going on Im sure. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 18, 2022 Report Share Posted November 18, 2022 their login is now working 1 Quote Link to comment Share on other sites More sharing options...
Theoryofstrings Posted November 20, 2022 Author Report Share Posted November 20, 2022 Thank you for your help!😀 Quote Link to comment Share on other sites More sharing options...
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