REPLYXF Posted September 16 Report Share Posted September 16 I saw this window, but keep failed, no one time password is sent. I have sent logs to support team with this tops link this Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted September 16 Report Share Posted September 16 the window in question is normally hidden. MT needs to be able to virtually "type" the password. from the log you sent it seems that something is blocking that. Check what security software you have running and exclude MT from it. Quote Link to comment Share on other sites More sharing options...
REPLYXF Posted September 16 Author Report Share Posted September 16 I have add it C:\Program Files\Medved Trader\MT.exe to exclusion. but same problem. The 2 factor window couldn't login in my win10 machine. From the log, did you see my logging in sucessfully to fidelity? In my other win11 machine, it will proceed to 2 factor OTP and successfully. Any thought? I wonder if I can login manually like tradier account. I connect to traider successfully. ? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted September 16 Report Share Posted September 16 wrong exclusions: https://medvedtrader.com/wd we do not have manual login, but you can set MT to show the login window. But do not interact with it during login stage or it will cause problem. Quote Link to comment Share on other sites More sharing options...
REPLYXF Posted September 17 Author Report Share Posted September 17 it didn't help. I wonder if your software supports windows 10: my windows 11 laptop works fine. but windows 10 desktop does't work. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted September 17 Report Share Posted September 17 Win 10 is definitely supported. I will email you for further stuff Quote Link to comment Share on other sites More sharing options...
REPLYXF Posted September 17 Author Report Share Posted September 17 thanks, I only see the login id, no password. any thought? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted September 17 Report Share Posted September 17 I emailed you - please reply there. Quote Link to comment Share on other sites More sharing options...
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