MCScowsailor Posted July 7, 2017 Report Share Posted July 7, 2017 Wondering why I can't get anything today. AMTD shows faulted. What's going on? I can login and trade from the TD Ameritrade site itself. Thanks Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 7, 2017 Report Share Posted July 7, 2017 can you right click on the Ameritrade line on the dashboard/sources and select force relogin? Quote Link to comment Share on other sites More sharing options...
MCScowsailor Posted July 7, 2017 Author Report Share Posted July 7, 2017 I've done that multiple times with no luck Quote Link to comment Share on other sites More sharing options...
Mike Medved Posted July 7, 2017 Report Share Posted July 7, 2017 Hm. Send us the log - go to File/Help/Send log - I will look in detail what is going on. Quote Link to comment Share on other sites More sharing options...
MCScowsailor Posted July 7, 2017 Author Report Share Posted July 7, 2017 Sorry for the delay. I'm getting an error when trying to send the log Quote Link to comment Share on other sites More sharing options...
Mike Medved Posted July 7, 2017 Report Share Posted July 7, 2017 That's the IP of www.medvedtrader.com - it seems that you do not have direct connectivity to internet. You say TD Ameritrade works in your browser, is your browser connect to the net through a proxy? If so, you have to set that up in MT as well in the Settings/Applications/Proxies. Quote Link to comment Share on other sites More sharing options...
MCScowsailor Posted July 10, 2017 Author Report Share Posted July 10, 2017 I'm not using any proxies, I'm directly wired to my Comcast cable modem, no WiFi. Comcast's outstanding customer service is in action again. I'm getting the same problem today Quote Link to comment Share on other sites More sharing options...
Mike Medved Posted July 10, 2017 Report Share Posted July 10, 2017 try sending LOG again. If you get the same problem - were you ever successful using this particular machine to connect? Because some people who have IE10 installed on their machines cannot connect because their encryption settings in IE10 are messed up. Please run Internet Explorer (not any other browser) and connect to apis.tdameritrade.com - do you see the TD Ameritrade logo on the 404 page that comes up? If you can't even send the log - try connecting to www.medvedtrader.com in your Internet Explorer - does it get there? Quote Link to comment Share on other sites More sharing options...
MCScowsailor Posted July 10, 2017 Author Report Share Posted July 10, 2017 A new cable modem solved this. Thanks Quote Link to comment Share on other sites More sharing options...
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