Tradingroom and Bell AU not updating

[MTG]

Hi Jerry,

 

Could you please have a look at both Tradingroom AU and BellDirect AU?

Tradingroom is not updating the intraday chart properly.  Been like that for a few days now.

BellDirect AU is not updating historial charts.  Tradingroom is also not updating historical charts.

Sorry for the bother.  Windows are taking a long time to open/close - not sure what that means.

[Jerry Medved]

• TradingRoom AU - seems to be working fine here. What exactly are you getting when you backfill? Please email me a picture, description
• BellDirect - cannot check - don't have access right now.  If you clear the historical chart and then try to backfill, do you get nothing? Please set the log level to 200 on the bottom of the main dashboard. Then, 
  • go to FILE / Export Settings.
  • Leave the checkboxes already checked, and also check LOG FILE.
  • Export, then email me the exported file please.  Also, go to folder: 
    %LOCALAPPDATA%\2GK\Medved Trader\temp\streamers
    and email me the files named BELLDIRECT*.html (zip them up first)
     
• Widows are taking long time to open/close - I assume you are referring to MT windows? What security software are you using? 

[MTG]

Sorry, the problem was at my end.  Appears as though MT requires quite a bit of memory and/or free disk space to run? 

Clearing the hard drive fixed the issue for BD.  WIll check Tradingroom later.

[MTG]

The popup window telling which files to exclude from antivirus scanning was very useful too thanks.  Back to normal now.