RBC not working?

[makito]

Is anyone having a problem with RBC not updating quotes?

[krusty316]

Yes. RBC did an upgrade over the weekend and MT probably needs to apply a fix for it.

[Jerry Medved]

I need to get the log file to see what the problem is. Please do the following:

1) set logging level to 200 (bottom right of the main dashboard window)
2) Refresh the portfolio once
3) set logging level back to 10

Now go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio)

And add the Post URL in the comment.  Do not check any check-boxes.

[makito]

Done

[krusty316]

ok. not sure if i did it right. What's the post URL?

[makito]

I assumed he meant the url of this post we are talking in

 

[Jerry Medved]

Got it. Thanks. We'll look

[Jerry Medved]

FINALLY, got it to work. Big thanks to @makito for helping with this and to @krusty316 for sending the log/files.  

To update, select FILE / HELP => Check for updates.
Let MT update all files. 
Restart MT. NOTE: even if nothing was updated.

After that, quotes should work. I checked US stocks, Canadian stocks and Index symbols. Not sure about futures. If you have something that is not working, please give me details, including the exact symbol entered into MT.,

NOTE: with their new setup, I may be able to read news as part of the quotes (not as a separate setup ). Will look at that

[krusty316]

Working for me Much appreciated