Data gap in chart display

[SrEngRet]

I'm running Version 1.1.8300.1.   My data provider is Ally Invest.  My alternate provider is TD Ameritrade.  My chart custom period is 365 days on the chart window.   In the Main Window, my chart period is 6 months. 

Some of my  charts are showing data gaps from near 21 May to sometime in July.   I was away for a while and unable to start or use MT.  After starting it up again, I noticed the gaps.  In the chart wnidow, I've used Backfill  and set the backfill for the two data providers.  I've even cleared historical data and pressed Backfill to no result.   I've done this numerous times, and I still have gaps, but they are not in all equities. Some stocks filled in okay.  So, it looks to be intermittent.   I think the data is there; it is just not showing on the chart window.

Any procedures to follow to fill in the gaps?

[Jerry Medved]

Can you please send me the log/settings so I can see what the problem is. Please do the following:

Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio)
And add this Post’s URL in the comment.  Do not check any check-boxes.
 

[Jerry Medved]

In MT, the Intraday charts and End Of Day charts (1 day frequency or higher) are separate. You are trying to kludge it to show daily data on intraday charts. Don’t do that.  Instead, right click on that chart, or on any row in the portfolio and select “Historical Chart”

[SrEngRet]

It works well now.  Thank you for the clear instructions too.