Chalp Posted June 2, 2020 Report Share Posted June 2, 2020 Hi coulld you please definitevly fix this problem?? Many order stay on the chart and it's very borring. It was OTOCA orders. Thanks Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted June 2, 2020 Report Share Posted June 2, 2020 what exactly am I looking at here? Quote Link to comment Share on other sites More sharing options...
Chalp Posted June 2, 2020 Author Report Share Posted June 2, 2020 (edited) As I already mentionned, the order stay on the chart: example I opened a OTOCA (open + SL +TP) and when one of them is reached or I click flat the line and price order stay on the chart (is that you see in the picture above) and its' impossible to remove them, with no opened order. Edited June 2, 2020 by Chalp Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted June 2, 2020 Report Share Posted June 2, 2020 ok but just saying order stays on chart doesn't really mean anything without the details. Will check Quote Link to comment Share on other sites More sharing options...
Chalp Posted June 2, 2020 Author Report Share Posted June 2, 2020 You have right, sorry.🙂 Quote Link to comment Share on other sites More sharing options...
Chalp Posted June 3, 2020 Author Report Share Posted June 3, 2020 and again here I opened an OTOCA and there 4 lines??? Quote Link to comment Share on other sites More sharing options...
Chalp Posted June 3, 2020 Author Report Share Posted June 3, 2020 all this orders are impossible to cancel and stay on the chart, fortunaly for me I'm in demo account not in real account, it just impossible to trade like this Quote Link to comment Share on other sites More sharing options...
Chalp Posted June 3, 2020 Author Report Share Posted June 3, 2020 I enter an OTOCA order, I have been executed, then when I try to move up the SL there is this msg: Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted June 3, 2020 Report Share Posted June 3, 2020 we recreated the issue. looking into it. for the moment, if you switch symbols and switch back, it will get rid of the bad capsules. Quote Link to comment Share on other sites More sharing options...
Chalp Posted June 3, 2020 Author Report Share Posted June 3, 2020 An other one The 2 extremes lines order (top and bottom) can't be move and I have the chart completly flat Sorry to ask this, but too much bugs, can I have a refund please? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted June 3, 2020 Report Share Posted June 3, 2020 those look like actual orders - you have the chart set to adjust the scale for transactions. If you don't want that, turn it off. TRADING tab, Trading settings button Quote Link to comment Share on other sites More sharing options...
Chalp Posted June 4, 2020 Author Report Share Posted June 4, 2020 Hi do you work for fix that or you don't mind? Just a question for know :). thanks Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted June 4, 2020 Report Share Posted June 4, 2020 we are still working on the issue with the OTOCA orders when placed, leaving the phantom "unsent" capsules. it is a timing issue kind of specific to IB and not easy to recreate. but will fix. Quote Link to comment Share on other sites More sharing options...
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