Trade on the chart

[Chalp]

Hi

coulld you please definitevly fix this problem??

Many order stay on the chart and it's very borring. It was OTOCA orders.

Thanks

[Jerry Medved]

what exactly am I looking at here?

 

[Chalp]

As I already mentionned, the order stay on the chart:

example I opened a OTOCA (open + SL +TP) and when one of them is reached or I click flat the line and price order stay on the chart (is that you see in the picture above) and its' impossible to remove them, with no opened order.

Edited June 2, 2020 by Chalp

[Jerry Medved]

ok but just saying order stays on chart doesn't really mean anything without the details. Will check

[Chalp]

You have right, sorry.🙂

[Chalp]

and again

here I opened an OTOCA and there 4 lines???

[Chalp]

all this orders are impossible to cancel and stay on the chart, fortunaly for me I'm in demo account not in real account, it just impossible to trade like this

[Chalp]

I enter an OTOCA order, I have been executed, then when I try to move up the SL there is this msg:

[Jerry Medved]

we recreated the issue. looking into it. for the moment, if you switch symbols and switch back, it will get rid of the bad capsules.

[Chalp]

An other one

The 2 extremes lines order (top and bottom) can't be move and I have the chart completly flat

Sorry to ask this, but too much bugs, can I have a refund please?

[Jerry Medved]

those look like actual orders - you have the chart set to adjust the scale for transactions. If you don't want that, turn it off. TRADING tab, Trading settings button 

[Chalp]

Hi

do you work for fix that or you don't mind? Just a question for know :).

 

thanks

[Jerry Medved]

we are still working on the issue with the OTOCA orders when placed, leaving the phantom "unsent" capsules. it is  a timing issue kind of specific to IB and not easy to recreate. but will fix.