Webull - Flatten Order Does Not Work

[tuxnix]

Hi, 

I have tried to flatten positions multiple times over several months without success on Webull. I placed the below live order to test the flatten feature.

11:13:56 - Placed a live buy order for testing
11:15:57 - Manually placed a sell limit order to test the flatten feature
11:20:12 - 11:20:19 - Attempted to flatten position multiple times without successful 
11:20:25 - I manually canceled the sell limit order
11:20:31 - 11:20.37 - Again, attempt to flatten position multiple times without 
11:20:43 - I manually placed a sell market order to close the position 

Any thoughts is appreciated.

Edited September 22, 2020 by tuxnix
wrong time included

[Jerry Medved]

does the order show as canceled? If not, flatten will not work.

[tuxnix]

Hi Jerry,

The flatten feature did not submit a cancelation for the sell limit order. I manually canceled that order and tried to flatten again, and Medved trader did not submit a market order to close out. I have provided more detail below and screenshots from Medved trader and Webull.

Please correct me if I am wrong. I understand that the flatten feature should cancel any pending orders and submit a market order to close the position. 

From 11:20:12 to 11:20:19, I attempted to flatten the order, which should cancel the sell limit and place a market order to close out. This did not happen. So, I manually canceled the sell limit order at 11:20:25. Webull accepted my manual cancelation. From 11:20:31 - 11:20:37, I tried again to flatten the order without success. So I manually submitted a sell market at 11:20:43 to close out.

Please note the screenshots from Medved Trader is PST and WeBull is EST time zones.

[Jerry Medved]

it will first cancel any open orders, then send the sell order. But if the open orders do not cancel, then it will fail. 

I need to get the log file to see what the problem is. Please do the following:

Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio)

And add this Post’s URL in the comment. 

[tuxnix]

Sent, thanks!

[Jerry Medved]

ok the issue is - look at your trade log - the symbol that is being flattened - is your account ID. Not sure why that is but might have been already fixed. Please get the beta version and let me know if it works:

https://medvedtrader.com/beta

 

[tuxnix]

Hi Jerry,
I thought that might be the problem based on the first screenshot in the thread. I realize it's after hours, and the market is closed. I installed the beta and tried, but fear the same result based on the below screenshot. I'll try again tomorrow and report back. 

Thanks for your help!

 

[Jerry Medved]

OK I see.  Flatten is Symbol specific. you had the TOTAL Row selected. That is why nothing was happening. You need to select one or more rows of the securities you wish to flatten.

Previously there was no total row, so it wasn't an issue. I will add stuff to make this more obvious.

[tuxnix]

Hey Jerry,
That would make a lot of sense. I just tested by selecting the symbol in my Medved Trader positions window. It worked! Medved correctly canceled my pending order and placed a market order to exit the position.

Thanks again!