rikesh82 Posted October 28, 2014 Report Share Posted October 28, 2014 Good morning, I am having a problem where the data feed in my portfolio is not updating after logging in. The data will be correct upon logging in, but will not continue to update. I thought it might be something with my computer, so I did a complete re-install with version 1.0.4978.942 (including removing the 2GK folder in Application Data), but it persists. Thank you, Rikesh Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted October 28, 2014 Report Share Posted October 28, 2014 what source are you using for Level I data? Are the quotes started on the top left of the portfolio? Does the status on the dashboard show "Streaming" for that data source? open raw data on one of the symbols that is not updating. Does the topmost row have a quote date and time that is higher than current date time? Quote Link to comment Share on other sites More sharing options...
rikesh82 Posted October 28, 2014 Author Report Share Posted October 28, 2014 I am using Stockwatch as my primary source (as well as Google and Yahoo Finance). The dot in the top left of the portfolio window is green. In the dashboard, all three Data Sources are "Streaming" (highlighted green) with status "Running". Only Stockwatch has consistent bandwith with google finance intermittently stepping in. I just opened Raw Data on GPRO and the most recent print is at 10:44:52 (11:02 right now). GOOG has the same data (most recent @ 10:44:54). Same with TWTR. Quote Link to comment Share on other sites More sharing options...
rikesh82 Posted October 28, 2014 Author Report Share Posted October 28, 2014 Also, I checked the data on the Stockwatch website and it is up-to-date with the most recent trades. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted October 28, 2014 Report Share Posted October 28, 2014 Yes, but did you check the DATE on the raw data? If not shown, make it shown. . Also, if you clear the data on one of the symbols, does it start updating? Quote Link to comment Share on other sites More sharing options...
rikesh82 Posted October 28, 2014 Author Report Share Posted October 28, 2014 Sorry.. The date on the raw data shows 10/28/14 (same time as previously mentioned). I tried clearing the data on one of the symbols by selecting all data in Raw Data for the intraday chart and deleting. Then I tried to backfill with no luck. It does update if I log out and back in but does not continue to update after logging in. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted October 28, 2014 Report Share Posted October 28, 2014 ok, did it ever work for you with stockwatch? Is the data real-time for the same symbols if checked on their web site? I need to get the log file to see what the problem is. Please do the following: Set logging level to 200 on the dashboard (just below the settings button) On the portfolio, hit the STOP button. Wait a couple seconds. Then hit the START button Wait 30 seconds go to FILE / Export Settings. Leave the checkboxes already checked, and also check LOG FILE. Export, then email me the exported file please (send to the support email) Quote Link to comment Share on other sites More sharing options...
rikesh82 Posted October 28, 2014 Author Report Share Posted October 28, 2014 I have been using Stockwatch for a long time (I used to use it on QT and have been using it on MT since I joined on September 18th). It has been fine up until today. And yes, the data on the website is real-time. I have sent the email with the log. It is worth mentioning that after I re-hit the start button, it has reverted to White after staying Green for a few minutes. Thanks again. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted October 28, 2014 Report Share Posted October 28, 2014 I recreated the issue using your configuration. will get back to you via email Quote Link to comment Share on other sites More sharing options...
rikesh82 Posted October 28, 2014 Author Report Share Posted October 28, 2014 Great! Thank you very much. Quote Link to comment Share on other sites More sharing options...
Sparky Posted November 3, 2014 Report Share Posted November 3, 2014 I can't seem to get a historical backfill for $DJI (dow jones industrial) It does quote updates fine, But I can't get a historical chart. Any ideas? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 3, 2014 Report Share Posted November 3, 2014 what Hist Backfill source are you using? I know Yahoo would not work - they tend to mess with people by disabling data download for some symbols. Google should work. Quote Link to comment Share on other sites More sharing options...
Sparky Posted November 3, 2014 Report Share Posted November 3, 2014 what Hist Backfill source are you using? I know Yahoo would not work - they tend to mess with people by disabling data download for some symbols. Google should work. I tried all of them. Tried again a minute ago. Still no luck. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 4, 2014 Report Share Posted November 4, 2014 Sparky, How exactly did you try it - exact steps. Because I know for sure that Google works with $DJI symbol. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 4, 2014 Report Share Posted November 4, 2014 Please go to FILE / Export Settings. Leave the checkboxes already checked, and also check LOG FILE. Export, then email me the exported file please. Quote Link to comment Share on other sites More sharing options...
Sparky Posted November 4, 2014 Report Share Posted November 4, 2014 Please go to FILE / Export Settings. Leave the checkboxes already checked, and also check LOG FILE. Export, then email me the exported file please. Done. Thank you Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 4, 2014 Report Share Posted November 4, 2014 thanks for the info. the way MT was requesting the data was causing Google to return data for DJI stock symbol (or I at least assume thats what it is) instead of the index. Will be fixed in future releases. Quote Link to comment Share on other sites More sharing options...
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