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dave    1

Hi Jerry. Could you please whitelist MT with Webroot Secure Anywhere again. Latest production version updates are not playing well together. Other than that all’s just right. Thank’s....Dave

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Jerry Medved    272

I got the following instructions for Webroot:

In order to better understand what is occurring, we would like to gather more information with our specialized log gathering utility, wsalogs, which will greatly expedite the diagnosis and repair of the problem. Once you have completed the following instructions, please let us know that the logs are available to review. 
 
Below are the steps to gather this data: 
 
1. Download Webroot's log-gathering utility from the following link: 
 
http://download.webroot.com/wsalogs.exe
 
2. Save the file to your Desktop (or the preferred Download folder of your web browser). 
 
3. Once it has finished downloading, double-click the wsalogs.exe file on your Desktop to run it. 
 
4. In the box labeled "Email:", enter the same email address you used for this support site. NOTE: enter mike@medved.net
 
5. Click the "Go!" button to begin the log gathering process. 
 
Expect the utility to take between 1 to 10 minutes to gather the necessary information. The run time depends on various factors on your computer, including the size of the Webroot software logs and the compression speed of the computer. This utility is designed to gather extended logs from the Webroot software and basic system information. 
 
Your privacy is very important to us. All information gathered is in accordance with Webroot's Privacy Policy and will only be used to expedite the identification and resolution of the issue reported. You can view our Privacy Policy here: www.webroot.com/privacy. 
 
The utility will gather the necessary information and will attempt to return it automatically via a secure dropbox connection (please allow PSCP.exe through your firewall, if asked). A copy of the logs will also be present on your Desktop, named in the following fashion "wsalogs_email@you.set_date-time.7z". The utility will then attempt to return you to the WebRoot web page;
 
PLEASE Let us know once you are done with that.

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