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Posted

 Noticed this quite often lately, that when changing symbols ,L2, and L1 price feed doesn't come up clean, price doesnt update, even as L2 prices do update .

 Relog from the  sources screen on dashboard fixes it.   Not sure what the issue is, maybe something on their end?

 

Posted

not quite following you. Level I does not update where? Portfolio? Level II window? Chart?  

Level II data - does it or doesn't it update?

Is the symbol you are changing to on the portfolio getting quotes at the same time?

 

Posted

 Yeah, sorry, I know I could have explained it better.

 This is where I think Im seeing this most often. Calling up a symbol that isn't already in an open portfolio.  Symbol loads, L2 populates, but the L1 quote that feeds the chart and displays on L2 Box does not update.  So whatever that connection is, is not completing for some reason. Too many quotes maybe?  I don't get an error message but not sure you would display that .

  Happens kind of rarely, but I've seen it a couple a times a day lately.   I'll try to nail down the exact sequence of events next time I see it.

 

 

Posted

Ok if you see this happen again, note the exact symbol and the exact time it happened, send me the log / settings, and include the symbol and time that the issue occurred. That will help me find the area of the log to look into.

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