Frimina Zaddi Posted January 4, 2022 Report Share Posted January 4, 2022 Hi, The options chart do not update, sometimes, it's updated when i have the option chain in the background, but most of the time, the chart is not updated automatically. I have to click the backfill button often in order to see the chart. I did not perform well because of that recently. I'm with Questrade and i have all the us data package with them . PS : I choose very liquid and volatile stock options on the SPY ticker. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted January 4, 2022 Report Share Posted January 4, 2022 keep in mind that Questrade has a ridiculously low limit for the # of symbols that you can stream, and with option chain, every visible symbol on that chain counts as 1. could it be that you are exceeding the limit for # of symbols? you can go to the main dashboard window, click on SOURCES on top right. Then look at the # shown for Questrade in the Level I column. is it 50 or more? Quote Link to comment Share on other sites More sharing options...
Frimina Zaddi Posted January 5, 2022 Author Report Share Posted January 5, 2022 Hi, no it's not that, i found what the problem really is. For the limite i always see 30 and less. This morning i trade one particular strike in the option, everything was good during 40 minutes until i close that chart and load it again, that particular strike do not update the chart no more, but all the other strike, when i open the chart it's working. it's a bug that annoys.. because it forces me to choose another strike Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted January 5, 2022 Report Share Posted January 5, 2022 I am sorry - really not following you there. I need to get the log file to see what the problem is. Please do the following: Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio) And add this this Post’s URL in the comment, along with the EXACT option symbol that you had the problem with. Quote Link to comment Share on other sites More sharing options...
Mike Medved Posted January 5, 2022 Report Share Posted January 5, 2022 What jerry is saying is - if you open an option chain window with Questrade as the source, it may take up all the simultaneous streaming tickers Questrade allows. Go to your Dashboard - click on the Sources tab and look under Questrade - how many L1/L2 connections does it show? Quote Link to comment Share on other sites More sharing options...
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