commonagerd Posted February 1, 2016 Report Share Posted February 1, 2016 MT failed to start this morning with the following message: " Unable to login Too many repeated login failures The RBC User ID/Password combination that you have in Medved Trader has already failed twice. Please correct the info before trying again. If the current login is correct and you want to try again, then restart Medved Trader. This is done as a precaution to avoid having RBC lock out your account due to multiple failed logins. Please email Medved Trader support if you have any questions. " As far as I know nothing has changed at RBC, I can login to the acct manually. MT worked up to this morning. Quote Link to comment Share on other sites More sharing options...
Mike Medved Posted February 1, 2016 Report Share Posted February 1, 2016 Please close MT, then login on RBC website to make sure the login has not been locked out. Then restart MT. If it still fails to login, please email us at our support email. Quote Link to comment Share on other sites More sharing options...
commonagerd Posted February 1, 2016 Author Report Share Posted February 1, 2016 This is odd. Restarted MT at 9:45. Cleared the RBC login info to try just reentering and noticed current day data displayed. Didn't notice whether the data was there before clearing the acct info! Reset the acct info. MT still rejects the login. Data received from opening (9:30) to 11:25. It's now noon market time. Your reply to just received. Shut down MT and logged in to RBC. Got the following notice: " Subject: Technical Advisory - Quote Issue Date: 01 Feb 2016at10:07 AM EST Please be advised that we are experiencing a technical issue with retrieving quotes. Some quotes listed online may be delayed. Please refer to the quote timestamp and exercise caution when entering market orders. We are currently working to resolve the issue as quickly as possible. We apologize for any inconvenience this may have caused. " May explain the problem? Quote Link to comment Share on other sites More sharing options...
AudiC7A6 Posted February 1, 2016 Report Share Posted February 1, 2016 Mike, Facing the same issue this morning. I can login without problem on the RBC website. There is also no indication on the RBC website of any failed attempt via MT. Usually, after a failed login attempt via MT, the RBC website indicates the time/date of such attempt and required PVQs to be reset. No such indication after I upgraded the version to 1.0.9918.XXXX this morning. I have sent the log file to Support. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 1, 2016 Report Share Posted February 1, 2016 the prompt would definitely mess up MT login process. If it is still there, I will try to make MT handle that. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 1, 2016 Report Share Posted February 1, 2016 If you are still having an issue, do this: Stop quotes from RBC in MT portfolio Restart MT On MT dashboard, change the logging level to 200 (bottom right, on the status bar) Try starting the quotes After it fails, send me the export/log files AND all files starting with RBC in the following folder: %LocalAppData%\2GK\Medved Trader\Temp\Streamers To export, go to FILE / Export Settings. Leave the checkboxes already checked, and also check LOG FILE. Export, then email me the exported file please. Thanks Quote Link to comment Share on other sites More sharing options...
commonagerd Posted February 1, 2016 Author Report Share Posted February 1, 2016 I'm not sure what you mean by stop quotes from RBC! In Data Sources I removed the account login info and removed it from Show at Top On restarting MT it still opens the login screen with the acct info filled in, and claims login failed! Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 1, 2016 Report Share Posted February 1, 2016 STOP button on top left of the portfolio. On the ribbon Quote Link to comment Share on other sites More sharing options...
makito Posted February 1, 2016 Report Share Posted February 1, 2016 Similar problem here. Using RBC Canada when I press start for quotes all I have is the red dot saying stop. Quotes never actually start. Quote Link to comment Share on other sites More sharing options...
commonagerd Posted February 1, 2016 Author Report Share Posted February 1, 2016 OK - got the files. now a really dumb question - how do I send them to you? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 1, 2016 Report Share Posted February 1, 2016 you would attach them to an email using whatever email program or web site you normally use. Email to support@medvedtrader.com Quote Link to comment Share on other sites More sharing options...
commonagerd Posted February 1, 2016 Author Report Share Posted February 1, 2016 Done. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 1, 2016 Report Share Posted February 1, 2016 I am looking into it now Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 1, 2016 Report Share Posted February 1, 2016 for those who emails us, I sent you updated version. For others, you can select HELP / Check Updates. Let MT update all files, then restart MT (even if there were no updates in previous step) Quote Link to comment Share on other sites More sharing options...
makito Posted February 1, 2016 Report Share Posted February 1, 2016 Thanks Jerry, working great!!! Quote Link to comment Share on other sites More sharing options...
commonagerd Posted February 1, 2016 Author Report Share Posted February 1, 2016 Thanks Jerry: Had to restart twice but seems to be working now, at least the Sources page shows RBC "streaming" Quote Link to comment Share on other sites More sharing options...
AudiC7A6 Posted February 2, 2016 Report Share Posted February 2, 2016 Works perfectly after the update.. thanks Jerry. Quote Link to comment Share on other sites More sharing options...
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