JamesKB2 Posted February 19, 2019 Report Share Posted February 19, 2019 Currently unable to pull up any options chains, for any symbol or index, from Ameritrade. 02/19/19 @ 155 pm Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 19, 2019 Report Share Posted February 19, 2019 I just checked and it was working fine. Can you try hitting the Reload Chain button. If still does not work, send me the logs please: Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio) And add this Post’s URL in the comment. Do not check any check-boxes. Quote Link to comment Share on other sites More sharing options...
JamesKB2 Posted February 19, 2019 Author Report Share Posted February 19, 2019 (edited) I've tried everything, including a restart. I did have a Windows Update restart last night. Win 7 Pro 64bit. Log file sent. Edited February 19, 2019 by JamesKB2 Quote Link to comment Share on other sites More sharing options...
JamesKB2 Posted February 19, 2019 Author Report Share Posted February 19, 2019 So I did a hard restart, power off on the computer. Restarted everything, and now it's working. Sorry about that, not sure what happened but seems resolved now. Quote Link to comment Share on other sites More sharing options...
Bigbocarat Posted February 19, 2019 Report Share Posted February 19, 2019 I have same problem - will try restart . using AMTD and Win 7 Quote Link to comment Share on other sites More sharing options...
JamesKB2 Posted February 21, 2019 Author Report Share Posted February 21, 2019 Did it again today. I had to shut down and restart to make it work again. It did it yesterday about 2:30 - 3:00 but then started working on it's own after a couple of tries. Weird. Might be my machine though, pushing it's limit. Adding symbols (more than "normal" for me) and pulling up multiple charts. Quote Link to comment Share on other sites More sharing options...
Soundwave401 Posted February 22, 2019 Report Share Posted February 22, 2019 I've also had this issue recently. Get an error unable to pull up option chain from TD Ameritrade. If I switch the feed to Ally it'll pull it up, then I switch it back to TD and then it tends to work fine from there. Not sure if it's a Medved issue or just a sketchy data feed from TD. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 22, 2019 Report Share Posted February 22, 2019 Please send me the log file: Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio) And add this Post’s URL in the comment. Do not check any check-boxes. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted February 22, 2019 Report Share Posted February 22, 2019 I reported this issue to TDA. waiting on response. Meanwhile, if you reboot the PC (not just restart MT) it should resolve. Quote Link to comment Share on other sites More sharing options...
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