Questrade Authorization keeps popping up (anyone else seeing this)

[makincash]

Anyone else out there using Questrade for the data feed and finding that you are constantly getting a relogin/authorization pop up box in Medved?

 

[Jerry Medved]

have not had anyone else mention any issue.

[makincash]

This is specifically for Market data from Quedtrade. Questrade just recently started providing free live data instead of delayed.  I also opened a bug report for it on your forum and sent logs just after it occurred.  

I am seeing this with my account on my machine and the same thing using another family members Questrade account on another machine at a different physical locaiton with a different internet provider.

[Jerry Medved]

I can't test it myself. the test account we've been using is not working and you can guess what response (or lack of one) that I get when I try to get that resolved

[makincash]

hmmm.  Can you see anything in the logs I sent or want some more just after it occurs? Would a higher logging logging level help? 

My problem is I went back to using Questrade data due to the new issues with no BID/ASK in the Webull Raw data feed (have a bud report filed for that as well on the Medved forum) when you have the Webull Level II subscription.  So both are kinda broken for me now...

I could also reach out to Questrade a get a ticket going fi you are able to see anything in the logs at all.

Edited August 22, 2022 by makincash

[Kasper]

I don't normally use Questrade for data in MT but I switched one portfolio to Questrade for testing and it does prompt me for login every few minutes. No login prompts if I stop using their data.

I got prompted on IQEdge software which was running at the same time with same data account, after shutting down IQEdge, I stopped getting login issues. See if your setup is similar.

[Jerry Medved]

3 hours ago, makincash said:

hmmm.  Can you see anything in the logs I sent or want some more just after it occurs? Would a higher logging logging level help? 

did not get the logs. Please resend.

[Kasper]

Maybe IQ Edge is not the issue, I did get prompted to login after a while despite only MT using their datafeed. Thought I could help with testing. 

[makincash]

Hey @Kasper, Jerry got my logs and it looks like the Token is getting expired by Questade (Right Jerry)?  Jerry should Kasper and I try reaching out to Questrade and open tickets to that effect?