Trend line/alert issue - all trend lines disappeared

[MTfan]

MT 1.0.9766.438 x64

Windoze 7

I had drwan alert trendlines to most of 200+ symbols in a portfolio but there are no longer any trendlines on either historical or intraday chart. They disappeared.

Portfolio has ! next to symbols meaning there is an alert

Alert notification pops up saying trendline is crossed for some symbols

When I select the symbol in the portfolio, usually the alert nofication closes automatically but not in this case, notification stays open

Alert editor has trendline alerts listed for symbols

 

 

[Jerry Medved]

I need to get the log file to see what the problem is. Please do the following:

go to FILE / Export Settings. 
Leave the checkboxes already checked, and also check LOG FILE.
Export, then email me the exported file please.

[MTfan]

Emailed you

 

[Jerry Medved]

this issue has been found and fixed - will be in the next update.

[MTfan]

Thanks again

[jfritchey]

I am on the current release.  I have Annotations Unique per chart unchecked.  When I load a different template I lose the trendline drawn on the previous chart. Is there a param somewhere other than the Annotations Unique per chart?

[Mike Medved]

Annotations on charts are stored per chart "type" - that is, if it's a regular candle chart, and you draw a line, then switch it to a tick chart, the line will not show. When you switch back to candle chart, it will show.

So if, when you change templates, your chart type changes, that is what is causing the annotations to disappear.

[jfritchey]

Both chart types are candlestick, one is 3 yr weekly and the other is 3 month daily.

[Jerry Medved]

I need to get the log file to see what the problem is. Please do the following:

go to FILE / Export Settings.  
Leave the checkboxes already checked
Export, then email me the exported file please. Indicate which chart you are loading the template on, and which template.

 

[jfritchey]

Removed all annotations, Trendline drawn on Historicial 3 yr Weekly template. Loaded Normal Historical 3 month template.  Trendline missing on Historical 3 month chart.  Exported files.

Emailed

[Mike Medved]

Thank you - looking into it.

[Jerry Medved]

should be fixed in next update.