ydfah Posted September 15, 2021 Report Share Posted September 15, 2021 I have an alert set on SQQQ to trigger at or below $7.50 and today it hit a low of $7.50 yet the alert never triggered. Quote Link to comment Share on other sites More sharing options...
ydfah Posted September 15, 2021 Author Report Share Posted September 15, 2021 FYI, it did trigger once the last price broke down through $7.50 but it never triggered AT $7.50 if that helps. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted September 15, 2021 Report Share Posted September 15, 2021 if the alert was already triggered previously and you never cleared the alert, it was still "Triggered" and thus would not trigger again Quote Link to comment Share on other sites More sharing options...
ydfah Posted September 15, 2021 Author Report Share Posted September 15, 2021 It was a new alert I setup just today when the last price was at $7.59, so no, it was never previously triggered. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted September 15, 2021 Report Share Posted September 15, 2021 was the symbol in the portfolio getting quotes? Quote Link to comment Share on other sites More sharing options...
ydfah Posted September 15, 2021 Author Report Share Posted September 15, 2021 Yes, everything was working, I'm running the version 1.1.9365.100 x64. Everything else was normal and operating correctly. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted September 15, 2021 Report Share Posted September 15, 2021 send logs please Quote Link to comment Share on other sites More sharing options...
ydfah Posted September 15, 2021 Author Report Share Posted September 15, 2021 3 minutes ago, Jerry Medved said: send logs please Done Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted September 15, 2021 Report Share Posted September 15, 2021 the alert was triggered at 1:34:16 PM (Eastern). Showed notification, played sound. Cleared at 1:36:15 NOTE: you can see that in the alert log too Quote Link to comment Share on other sites More sharing options...
ydfah Posted September 15, 2021 Author Report Share Posted September 15, 2021 (edited) That 43 minutes ago, Jerry Medved said: the alert was triggered at 1:34:16 PM (Eastern). Showed notification, played sound. Cleared at 1:36:15 NOTE: you can see that in the alert log too That was after I started this thread and after the price dropped below $7.50 which I already said it did in my second post above. The issue is that it did not trigger AT $7.50 but it did trigger at 1:34:16 when the price dropped below $7.50 Edited September 15, 2021 by ydfah Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted September 15, 2021 Report Share Posted September 15, 2021 Hmm, I need to get the quote data file to see what the problem is. Please do the following: go to FILE / Export/Backup menu (from Dashboard or Portfolio) Select “To share with others” export file protection option on top right Leave the checkboxes already checked, and also check LOG FILE and QUOTE DATA boxes. Export (note the location of the file – it is shown in center of the right side of that screen) The file will be too large to email. Please send it to us using https://wetransfer.com/ Or one of the other cloud storage sites (dropbox, google drive, etc) Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted September 18, 2021 Report Share Posted September 18, 2021 ydfah, the alerts in the stuff you sent - are not enabled. Am I missing something? Quote Link to comment Share on other sites More sharing options...
ydfah Posted September 18, 2021 Author Report Share Posted September 18, 2021 The alerts had been triggered and then disable prior to me sending you the file. I thought that was clear because in my previous posts I mentioned that the alert triggered after breaking down through the price mark, just not at it. Quote Link to comment Share on other sites More sharing options...
Mike Medved Posted September 18, 2021 Report Share Posted September 18, 2021 No prob. Am looking. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted September 18, 2021 Report Share Posted September 18, 2021 y, found the issue. Quote Link to comment Share on other sites More sharing options...
ydfah Posted September 18, 2021 Author Report Share Posted September 18, 2021 Good, because I was starting to think one of us was crazy! Quote Link to comment Share on other sites More sharing options...
Mike Medved Posted September 18, 2021 Report Share Posted September 18, 2021 ydfah, if you're not sure, it is always you. Quote Link to comment Share on other sites More sharing options...
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