stock777 Posted July 6, 2022 Report Share Posted July 6, 2022 I've seen a few symbols where the data doesnt load even thought options exist . SSYS an example . Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 7, 2022 Report Share Posted July 7, 2022 I am guessing that is the Interest Tree that is not loading, right? What quote source are you using? Are you able to bring up an option chain for the same symbol? Quote Link to comment Share on other sites More sharing options...
stock777 Posted July 7, 2022 Author Report Share Posted July 7, 2022 yes, the options tree. using ameritrade . able to bring up the chain with no problem found another one , LEVI Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 7, 2022 Report Share Posted July 7, 2022 send the log please. Include the URL to this post when sending, as well as which symbols had problem Quote Link to comment Share on other sites More sharing options...
stock777 Posted July 7, 2022 Author Report Share Posted July 7, 2022 seeing it on a bunch of symbols that usually work tonigh, GME , etc . prob a server side problem ill send the log Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 8, 2022 Report Share Posted July 8, 2022 Your option chain is coming from Yahoo. go to SETTINGS / DATA SOURCES / OPTION CHAINS - select TD AMERITRADE there. Quote Link to comment Share on other sites More sharing options...
stock777 Posted July 8, 2022 Author Report Share Posted July 8, 2022 It was set to smart source, not yahoo, so I changed it as pictured. Still not working properly for GME and others . The chain works , all data populates, , not the TREE this is a recent issue, possible they changed something server side ? Quote Link to comment Share on other sites More sharing options...
stock777 Posted July 8, 2022 Author Report Share Posted July 8, 2022 Seems kind of random, T works , SCHW doesn't . Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 8, 2022 Report Share Posted July 8, 2022 I checked here and GME worked. What exact months do you have selected? same question for SCHW Quote Link to comment Share on other sites More sharing options...
zemuss Posted July 8, 2022 Report Share Posted July 8, 2022 Is this Interest Tree? Quote Link to comment Share on other sites More sharing options...
stock777 Posted July 11, 2022 Author Report Share Posted July 11, 2022 Quite a few symbols have a problem here with AAPL TSLA work GME TWTR dont There is no way to select the months by right clicking when the chain is empty . ====================================================================================== Figured it out, easier for me than you since I'm having the problem Something corrupt in the Historical chart I was using. When I created a NEW Hist chart, the data displays. Very odd random problems are great , aint they ? Quote Link to comment Share on other sites More sharing options...
Mike Medved Posted July 13, 2022 Report Share Posted July 13, 2022 I made it so even if you don't get option data you can still right-click on that area to bring up the menu. When you get no data, right-click, then use "Refresh" - what happens? Quote Link to comment Share on other sites More sharing options...
stock777 Posted July 15, 2022 Author Report Share Posted July 15, 2022 (edited) Was working for a few days, now randomly , just stopped for ALL symbols. Tried changing source, no help Sent the log Tried the right click thing you mentioned, dont see it . I have the latest beta. Once again, creating a NEW chart returns the functionality. Creating a copy of the same Historical chart did NOT. So something is getting corrupted in that chart that breaks the options tree. Edited July 15, 2022 by stock777 Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted July 15, 2022 Report Share Posted July 15, 2022 recreated the issue. will look . Thanks for sending the log Quote Link to comment Share on other sites More sharing options...
Mike Medved Posted July 17, 2022 Report Share Posted July 17, 2022 Found the problem. Has been fixed. Will be in next. Glad someone using the interest trees Didn't know how many people would. Quote Link to comment Share on other sites More sharing options...
stock777 Posted July 22, 2022 Author Report Share Posted July 22, 2022 Haven't had the problem at all this week, so maybe a server side thing ? The interest tree is a great feature Quote Link to comment Share on other sites More sharing options...
Mike Medved Posted July 23, 2022 Report Share Posted July 23, 2022 No, we fixed it And yes, it's great. And it's ours. No one else has it. At least that I know of. Quote Link to comment Share on other sites More sharing options...
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