DavidE Posted November 13, 2019 Report Share Posted November 13, 2019 Updated from Beta 1.1.8810.1 to Beta 1.1.8815.1 and on restart received username/password error from Amertrade site in MT. Checked logon through web site - OK. Reloaded Production version 1.1.8800.1 and no login issues. Thanks Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 13, 2019 Report Share Posted November 13, 2019 new version implements the TD Ameritrade's new API for login. So that is the difference. I need to get the log file to see what the problem is. Please do the following: Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio) And add this Post’s URL in the comment. Quote Link to comment Share on other sites More sharing options...
DavidE Posted November 13, 2019 Author Report Share Posted November 13, 2019 OK. I need to re-update from the production version to the beta to re-create the error, then will send the log file. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 13, 2019 Report Share Posted November 13, 2019 shouldnt have to. the log should still have the stuff I need. Quote Link to comment Share on other sites More sharing options...
DavidE Posted November 13, 2019 Author Report Share Posted November 13, 2019 Too late, I updated and the error repeated. Log sent. Quote Link to comment Share on other sites More sharing options...
stock777 Posted November 13, 2019 Report Share Posted November 13, 2019 I had a log in issue for AMTD this am, but restarting MT seemed to have fixed it . Quote Link to comment Share on other sites More sharing options...
stock777 Posted November 15, 2019 Report Share Posted November 15, 2019 Still seems to be some issue with restarting MT or waking after sleep an the new login, its asking for the credentials each time. Loaded the new beta today Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted November 15, 2019 Report Share Posted November 15, 2019 normal logins should not ask for credentials again. Only thing I can think of is that after wake-up, your internet connection is dead and MT fails to connect because of that. If it happens again, send me the log so I can check Quote Link to comment Share on other sites More sharing options...
stock777 Posted November 15, 2019 Report Share Posted November 15, 2019 It was ok this am Quote Link to comment Share on other sites More sharing options...
Dr PennyStock Posted May 29, 2020 Report Share Posted May 29, 2020 Hi. I've updated today the new version of MT, and now I can't have data from TDA. I have a pop up asking for my TDA login data, I write there the data, and nothing happens. Please help. I just sent my log file to MT. Thanks Quote Link to comment Share on other sites More sharing options...
L W Posted May 29, 2020 Report Share Posted May 29, 2020 Interesting. I have TDA also and it's working good. Updated like you did also. I'm on the beta version 1.1.9100.3 x64 Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted May 29, 2020 Report Share Posted May 29, 2020 @Dr PennyStock - Are you using Windows 10 or another version of Windows? Quote Link to comment Share on other sites More sharing options...
Dr PennyStock Posted May 29, 2020 Report Share Posted May 29, 2020 8 minutes ago, Jerry Medved said: @Dr PennyStock - Are you using Windows 10 or another version of Windows? Yes, I am using Windows 10, but, for some reason 2 minutes after I post it here, it was working. I think that maybe you received my log file and resolved the situation? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted May 29, 2020 Report Share Posted May 29, 2020 I did not touch anything Quote Link to comment Share on other sites More sharing options...
Dr PennyStock Posted May 29, 2020 Report Share Posted May 29, 2020 So I have no idea how it resolved by itself. But I also tried with Etrade, and it was also not working. I didn't do anything with my computer in the last days. No downloads, no uploads, no new installations of programs, nothing. And yesterday it was working perfectly. Today before updating MT too. It was only after updating MT. If you want, you can take a look at my log file. Maybe you find there the explanation for this? Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted May 29, 2020 Report Share Posted May 29, 2020 don't know about E*Trade, but had a few reports of issues with TDA this morning, so may have been something on their end. Quote Link to comment Share on other sites More sharing options...
Dr PennyStock Posted May 29, 2020 Report Share Posted May 29, 2020 I responded to your email. Like I said above, it was also not working with Etrade. Quote Link to comment Share on other sites More sharing options...
ydfah Posted June 1, 2020 Report Share Posted June 1, 2020 Lately TDA has been sending me those 'text you a code to logon' messages a couple of times a week and twice just this morning. If I exit the request without entering a code then quotes are stopped. Perhaps Dr PennyStock missed that popup window so his quotes were shut off. Exiting MT and starting it again always seems to fix it for me. Just a thought. Quote Link to comment Share on other sites More sharing options...
Jerry Medved Posted June 1, 2020 Report Share Posted June 1, 2020 we are aware of the issue and have been in contact with TD Ameritrade about it. There are 2 different issues. 1) why the full relogin is needed in the first place (that is when the security questions/security code prompt comes up) and 2) why the "trusted device" thing is ignored. I know at least one of those is fixed and waiting to be released soon. Quote Link to comment Share on other sites More sharing options...
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