TDAmeritrade login error after update

[DavidE]

Updated from Beta 1.1.8810.1 to Beta 1.1.8815.1 and on restart received username/password error from Amertrade site in MT.  Checked logon through web site - OK.  Reloaded Production version 1.1.8800.1 and no login issues.

Thanks

[Jerry Medved]

new version implements the TD Ameritrade's new API for login. So that is the difference. 

I need to get the log file to see what the problem is. Please do the following:

Go to FILE / HELP => Send Log/Settings to support menu (from Dashboard or Portfolio)

And add this Post’s URL in the comment. 

[DavidE]

OK.  I need to re-update from the production version to the beta to re-create the error, then will send the log file.

[Jerry Medved]

shouldnt have to. the log should still have the stuff I need.

[DavidE]

Too late, I updated and the error repeated.  Log sent.

[stock777]

 I had a log in  issue for AMTD  this am, but restarting MT seemed to have fixed it .

[stock777]

Still seems to be some issue with  restarting MT or waking after sleep an the new login,  its asking for the credentials each time.  

Loaded the new beta today

[Jerry Medved]

normal logins should not ask for credentials again.  Only thing I can think of is that after wake-up, your internet connection is dead and MT fails to connect because of that. 

If it happens again, send me the log so I can check

[stock777]

 It was ok this am

 

 

[Dr PennyStock]

Hi. I've updated today the new version of MT, and now I can't have data from TDA. I have a pop up asking for my TDA login data, I write there the data, and nothing happens. Please help. I just sent my log file to MT. Thanks

[L W]

Interesting. I have TDA also and it's working good.  Updated like you did also.  I'm on the beta version 1.1.9100.3 x64

[Jerry Medved]

@Dr PennyStock - Are you using Windows 10 or another version of Windows? 

[Dr PennyStock]

8 minutes ago, Jerry Medved said:

@Dr PennyStock - Are you using Windows 10 or another version of Windows? 

Yes, I am using Windows 10, but, for some reason 2 minutes after I post it here, it was working. I think that maybe you received my log file and resolved the situation?

[Jerry Medved]

I did not touch anything

[Dr PennyStock]

So I have no idea how it resolved by itself. But I also tried with Etrade, and it was also not working. I didn't do anything with my computer in the last days. No downloads, no uploads, no new installations of programs, nothing. And yesterday it was working perfectly. Today before updating MT too. It was only after updating MT. If you want, you can take a look at my log file. Maybe you find there the explanation for this? 

[Jerry Medved]

don't know about E*Trade, but had a few reports of issues with TDA this morning, so may have been something on their end.

[Dr PennyStock]

I responded to your email. Like I said above, it was also not working with Etrade.

[ydfah]

Lately TDA has been sending me those 'text you a code to logon' messages a couple of times a week and twice just this morning. If I exit the request without entering a code then quotes are stopped. Perhaps Dr PennyStock missed that popup window so his quotes were shut off. Exiting MT and starting it again always seems to fix it for me. Just a thought.

[Jerry Medved]

we are aware of the issue and have been in contact with TD Ameritrade about it. There are 2 different issues. 1) why the full relogin is needed in the first place (that is when the security questions/security code prompt comes up) and 2) why the "trusted device" thing is ignored. I know at least one of those is fixed and waiting to be released soon.