IB - don't know. If you can recreate, do so then send the log: go to FILE / Export/Backup menu (from Dashboard or Portfolio)
Select “To share with others” export file protection option on top right Leave the checkboxes already checked, and also check LOG FILE.
Export, then email me the exported file please.
TK - you don't have to trade, but there is a minimum balance requirement as well as just a periodic check that you are using TK in MT. When MT checks, it updates the MT account accordingly to be enabled for a while. So if the account is used in MT (quotes, etc) at least every few weeks, you will not have an issue. for TK MBT accounts, the login has to be via the Trading portion (so account view at the minimum, not just quotes)